Refund policy

Last updated: March 16, 2026

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return:

      - The item must be unused and in the same condition that you received it

      - The item must be in its original packaging

      - Proof of purchase or order confirmation is required

Items returned without prior approval may not be accepted.

To request a return, please contact us at dermarevive@outlook.com with your order number and reason for the return.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

       - Used skincare tools or devices

       - Opened or used personal care products

       - Items damaged due to misuse

These restrictions help ensure the safety and quality of products for all customers.

Damaged or Defective Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos of the issue. We will review the situation and arrange a replacement or refund if applicable.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at dermarevive@outlook.com.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrives damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase. After this time, your order may already be processed or shipped and cannot be cancelled.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us at:

dermarevive@outlook.com